As the designation depicts, an Executive IT Support will be a part of maintenance team of IT systems in IBA. The incumbent shall monitor and maintain the IBAs official computer systems; install, and configure hardware and software, and solves technical issues as they arise.
MAIN DUTIES & RESPONSIBILITIES:
- Tagging and inventory monitoring of new items.
- Implementing, and complying to operational standards and escalation procedures to ensure service levels are maintained at a consistent level.
- Document, track, and monitor problems to ensure resolution in a timely manner.
- Act as site engineer to directly provide the technical support within the stipulated time and ensure the satisfaction of the complainant with user satisfaction.
- Should be able to provide solutions and fixes via telephonic support, e-mail, etc.
- Installation and configuration of hardware / software in official computers of IBA.
- Resolve network issues.
- Join new devices to Network in coordination with ICT Operations team.
- Escalate the problem to relevant level according to the severity.
- Maintain record of daily complaints.
- Must be familiar with basic operations and technical concepts of network switches / IP phones etc.
- Resolve the complaint in a timely and efficient manner and report to immediate supervisor.
- Troubleshooting technical issues.
- Diagnosing and repairing faults.
- Talk to the end users (complainants) to quickly get to the root of their problem.
- Support the roll-out of new applications.
- Manage multiple cases at one time (multi-tasking).
- Test and evaluate new technologies.
QUALIFICATION & EXPERIENCE:
- Bachelors degree in Computer Science (CS) or Information Technology (IT) or Software Engineering (SE), or a related field from an HEC recognized University/Institute.
- 2-3 years of work experience. Preferably in education environment.
KNOWLEDGE & COMPETENCIES:
- Ability to think logically.
- Good memory of how software and operating systems work.
- Excellent listening, questioning and problem-solving skills, combined with the ability to interact confidently with users.
- Strong belief in mutual / team work.
- Customer focused approach to troubleshooting.
- Ability to prioritize workload.
- Paying attention to slightest of the detail(s) of a task.
| TITLE | DETAILS |
|---|---|
| Apply Online | Submit application |
| Official Website | IBA Career Portal |
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